Depending on which products have been ordered, will determine which courier will be used.
- For standard white label products, we will dispatch your order either with UPS or Royal Mail from our warehouse in the UK.
- For bulk, special-offered, or custom labels, we will dispatch your goods via DHL from our warehouse in the Netherlands. Should your order require to be sent via pallet, we may use our pallet courier service instead.
On which days do you deliver?
Orders are dispatched and delivered during the week from Monday through Friday.
- For standard white label products placed before 2 p.m., your order will be dispatched the same day with next-day delivery via Royal Mail or UPS.
- For bulk, special-offered, or bespoke custom labels, please get in contact with our customer service team in determining the best dispatch time for your goods. The average delivery time is 7 business days from the Netherlands via DHL Parcel.
What happens if I am not present during delivery?
As a standard, UPS, DHL, and Royal Mail will make a first attempt delivery. If you are not present to accept the parcel, it is possible that they will get in contact with you on how to proceed with delivery.
Can my order be delivered directly to my customer?
Yes, it is possible to use a different address separate from your billing address. To ensure delivery to the correct address is of your customers, you may enter and select the address of your customer during the ordering process.
Orders may also be shipped directly to your customer upon request.
Please get in contact with one of our customer service representatives to arrange it so that your order will be delivered neutrally and that no data of Zolemba will be noted.
Can I enter a PO Box as the delivery address?
It is not advised to send packages to a PO Box.
Can I change the delivery address or time of delivery?
If the parcel is still within the premises of Zolemba, contact Zolemba customer service directly to see what is possible.
If the parcel has already been dispatched, DHL/Royal Mail/ or UPS will first attempt a delivery to the location that was initially arranged. We advise getting in contact with DHL directly to arrange the new delivery instructions.
How can I track my order?
Once your order has been dispatched, you will receive an e-mail with your shipment number and tracking link.
Proceed to click on the link to be redirected to the tracking information of your order.
Alternatively, you can go directly to the DHL, UPS, and/or Royal Mail tracking page and enter your shipment number to follow the whereabouts of our order.
Why isn’t there any information/movement on my tracking link?
If there aren’t any updates shown on your tracking, it is possible that your order has either yet to be dispatched or properly scanned by the transport handler. Please check at a later time during the day to see if there are any changes/updates that have been made. Still no movement? Please contact our customer service team for more information.
The tracking indicates that the package has been delivered. However, I did not receive anything. What now?
Please get in touch with a customer service representative of Zolemba. We will contact the proper transport handler to find out more information. It is possible for us to request a proof of delivery (P.O.D) showing who has accepted the package, time of delivery, and location.