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We ship all our parcels with DHL. Do you have any questions about shipping your order? Please feel free to contact us
On which days do you deliver?
Orders are dispatched and delivered during the week from Monday through Friday. For standard white label products placed before 8 p.m., your order will be dispatched the same day
- For bulk, special-offered, or bespoke custom labels, please get in contact with our customer service team in determining the best dispatch time for your goods.
What happens if I am not present during delivery?
The DHL driver will make one delivery attempt. If you are not at home at that time, DHL will try to deliver the parcel to your neighbours or to the nearest Pickup Parcelshop, so that you can receive your parcel as quickly as possible.
Can my order be delivered directly to my customer?
If you are listed in our system as a "Reseller," we will ship everything neutrally/without branding. Neither the shipping box nor the packing slip will display our name. You can specify your own address as the billing address and your customer’s address as the delivery address. This saves both shipping costs and helps the environment.
Please note: If you are not listed as a "Reseller" in our system, your package will contain a packing slip with our name and logo. Do you have questions about this or would you like to receive neutral/unbranded deliveries? Please contact our service team
Can I enter a PO Box as the delivery address?
This is not possible. We ship our parcels with DHL, and they do not deliver to PO boxes or reply numbers.
Can I change the delivery address or time of delivery?
Would you like to change the delivery address after placing your order? Please call our service department as soon as possible. They will check whether this is still possible, as your parcel may already have been shipped. If the parcel has already been shipped, the following applies: DHL will make one delivery attempt. If you are not at home, you can provide new delivery instructions to DHL online. You will receive an email from DHL with instructions after the first delivery attempt.
How can I track my order?
At 22:00 you will receive an email from Zolemba with the tracking number for your order. By clicking on "track your order," you can view the DHL Track & Trace information. You can also go directly to the DHL Track & Trace page outside of the email.
Why isn’t there any information/movement on my tracking link?
It may be that your parcel has not yet been scanned by DHL. Please try again later in the evening or early the next morning. If there is still no information available, please contact our customer service
The tracking indicates that the package has been delivered. However, I did not receive anything. What now?
Please contact our service team. They can request proof of delivery showing who signed for the parcel or initiate an investigation with DHL.